Returns & Refunds Policy
Due to the perishable nature of our freshly roasted coffee beans, we cannot accept returns on coffee bags; however, we are committed to ensuring you love every brew and will replace or refund any damaged or incorrect orders.
Contact Support
Email our team within 14 days of delivery with your order number and a brief description of the issue.
Provide Documentation
For damaged goods or equipment, please attach clear photos of the packaging and the product to your email.
Review Process
Our quality control team will review your request within 48 hours to determine if a replacement or refund is appropriate.
Resolution
Once approved, a replacement shipment will be dispatched or a refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing